CBHCM - Certified Behavioral Health Case Manager Coordination, Linkage, and Monitoring Questions and Answers

Question 1

A behavioral health case manager is working with a client who has co-occurring disorders and is involved with multiple agencies, including mental health services, a substance abuse treatment center, and the justice system.
The client often provides conflicting information to each provider.
What is the case manager's primary responsibility in this situation?

Accepted Answer

Facilitate a multi-agency meeting to share information and develop a unified service plan.

Answer

Decide which agency is the primary authority and defer to their treatment plan.

Answer

Focus only on the services their own agency provides to avoid confusion.

Answer

Report the client for non-compliance to each of the involved agencies.

Question 2

Which of the following best defines the 'linkage' function in behavioral health case management?

Accepted Answer

The process of connecting a client to necessary services, resources, and supports in the community.

Answer

The ongoing evaluation of a client's progress toward their service plan goals.

Answer

The development of the initial comprehensive treatment plan with the client.

Answer

The administrative task of ensuring all documentation is completed correctly.

Question 3

During a monthly review, a case manager notes that a client with major depressive disorder has not attended therapy sessions for three weeks and reports feeling 'stuck'. This is a deviation from the service plan. This discovery is a direct result of which case management function?

Accepted Answer

Monitoring

Answer

Assessment

Answer

Advocacy

Answer

Linkage

Question 4

A case manager is helping a client transition from an inpatient psychiatric facility back to the community. The plan includes arranging for a psychiatrist, a therapist, and a spot in a supported employment program. The case manager schedules a meeting with representatives from all three providers before the client's discharge. This action is an example of:

Accepted Answer

Service coordination

Answer

Resource development

Answer

Crisis intervention

Answer

Intake and engagement

Question 5

What is the primary purpose of monitoring a client's service plan in behavioral health case management?

Accepted Answer

To evaluate the effectiveness of the services and make necessary adjustments to the plan.

Answer

To gather data for billing and reimbursement from insurance providers.

Answer

To ensure the client is complying with all prescribed treatments and medications.

Answer

To build a strong rapport and therapeutic alliance with the client.

Question 6

Which of the following is the best example of a linkage activity a case manager would perform for a client experiencing homelessness and a substance use disorder?

Accepted Answer

Contacting a local shelter to confirm bed availability and assisting the client with the intake paperwork.

Answer

Conducting a comprehensive biopsychosocial assessment to identify needs.

Answer

Meeting with the client weekly to check on their progress toward finding housing.

Answer

Teaching the client coping skills to manage cravings during a weekly session.