CBC Team Building & Development 2

Question 1

According to Tuckman's model of team development, which stage is characterized by interpersonal conflict and resistance to group influence?

Accepted Answer

Storming

Answer

The storming stage involves conflict, competition, and resistance as team members assert their individual perspectives.

Question 2

A business coach observes that team members withhold ideas in meetings for fear of criticism. Which concept should the coach address first?

Accepted Answer

Psychological safety

Answer

Psychological safety is the shared belief that the team is safe for interpersonal risk-taking, and its absence causes members to withhold ideas.

Question 3

In Lencioni's Five Dysfunctions of a Team model, what is the foundational dysfunction at the base of the pyramid?

Accepted Answer

Absence of trust

Answer

Absence of trust is the base of Lencioni's pyramid, and all other dysfunctions build upon it.

Question 4

A team coach wants members to clarify expectations about decision-making, communication, and accountability. Which tool is most appropriate?

Accepted Answer

A team charter

Answer

A team charter documents the team's purpose, roles, norms, and decision-making processes to align expectations.

Question 5

When coaching a newly merged team from two departments, what should the coach prioritize in early sessions?

Accepted Answer

Building shared identity and common goals

Answer

Merged teams need a shared identity and unifying goals before subgroup loyalties can give way to team cohesion.

(CBC) Certified Business Coach Practice Test