CBC Team Building & Development 2 — Questions and Answers
Question 1: According to Tuckman's model of team development, which stage is characterized by interpersonal conflict and resistance to group influence?
- Storming (Correct answer)
- Forming
- Norming
- Performing
Correct answer: Storming
The storming stage involves conflict, competition, and resistance as team members assert their individual perspectives.
Question 2: A business coach observes that team members withhold ideas in meetings for fear of criticism. Which concept should the coach address first?
- Psychological safety (Correct answer)
- Task interdependence
- Role ambiguity
- Resource allocation
Correct answer: Psychological safety
Psychological safety is the shared belief that the team is safe for interpersonal risk-taking, and its absence causes members to withhold ideas.
Question 3: In Lencioni's Five Dysfunctions of a Team model, what is the foundational dysfunction at the base of the pyramid?
- Absence of trust (Correct answer)
- Fear of conflict
- Lack of commitment
- Inattention to results
Correct answer: Absence of trust
Absence of trust is the base of Lencioni's pyramid, and all other dysfunctions build upon it.
Question 4: A team coach wants members to clarify expectations about decision-making, communication, and accountability. Which tool is most appropriate?
- A team charter (Correct answer)
- A SWOT analysis
- A Gantt chart
- A performance appraisal
Correct answer: A team charter
A team charter documents the team's purpose, roles, norms, and decision-making processes to align expectations.
Question 5: When coaching a newly merged team from two departments, what should the coach prioritize in early sessions?
- Building shared identity and common goals (Correct answer)
- Setting individual performance targets
- Eliminating all role overlap immediately
- Reducing meeting frequency
Correct answer: Building shared identity and common goals
Merged teams need a shared identity and unifying goals before subgroup loyalties can give way to team cohesion.
Question 6: In Belbin's team roles framework, which role focuses on generating creative ideas and solving difficult problems?
- Plant (Correct answer)
- Completer Finisher
- Resource Investigator
- Shaper
Correct answer: Plant
The Plant is Belbin's creative, unorthodox role responsible for generating ideas and solving complex problems.
Question 7: A team consistently reaches consensus quickly without examining alternatives, and dissenters stay silent. What phenomenon is the coach observing?
- Groupthink (Correct answer)
- Social loafing
- Role conflict
- Process gain
Correct answer: Groupthink
Groupthink occurs when the desire for harmony leads a team to suppress dissent and avoid critically evaluating alternatives.
CBC Team Building & Development 2
According to Tuckman's model of team development, which stage is characterized by interpersonal conflict and resistance to group influence?