CBC Counseling & Communication Skills 2

Question 1

A mother says, "My baby is always hungry, I don't think I have enough milk." Which response best reflects her feelings before offering information?

Accepted Answer

"You're worried your baby isn't getting enough."

Answer

Reflecting feelings shows the mother she is heard before any information is given.

Question 2

Which of the following is an example of an open-ended question?

Accepted Answer

"How are feedings going for you?"

Answer

Open-ended questions invite a detailed answer rather than yes or no.

Question 3

A counselor nods, leans slightly forward, and keeps eye contact as a mother talks. These behaviors are examples of:

Accepted Answer

Nonverbal attending skills

Answer

Body posture, nods, and eye contact are nonverbal ways of showing attention.

Question 4

Which phrase contains a judging word that a counselor should avoid?

Accepted Answer

"Is your baby feeding normally?"

Answer

Words like normal, enough, good, or properly can make a mother feel judged.

Question 5

A mother has decided to give formula at night despite the counselor's information. The most appropriate counselor response is to:

Accepted Answer

Respect her decision and support her plan

Answer

Counseling respects the mother's right to make informed decisions for her family.

CBC - Certified Breastfeeding Counselor Practice Test