CAT Project and Client Management 2

Question 1

A client changes the scope of an AV installation mid-project by adding 12 additional ceiling speakers. What is the FIRST step a CAT should take?

Accepted Answer

Issue a formal change order documenting added cost and timeline impact

Answer

Begin installing the additional speakers immediately

Answer

Refuse the request until the original scope is complete

Answer

Inform the general contractor verbally and proceed

Question 2

Which document establishes the agreed-upon deliverables, schedule, and payment terms for a commercial AV project?

Accepted Answer

Contract/Statement of Work

Answer

RFI (Request for Information)

Answer

As-built drawing

Answer

Punch list

Question 3

During a site walkthrough for a new boardroom AV system, you discover the ceiling height is 2 feet lower than shown on the architect's drawings. What should you do?

Accepted Answer

Submit an RFI to the architect to resolve the discrepancy

Answer

Adjust your design without notifying the client

Answer

Cancel the project until drawings are corrected

Answer

Proceed based on your field measurements and ignore the drawings

Question 4

A commercial AV project has a hard opening deadline for a hotel grand ballroom. Which scheduling tool is MOST useful for identifying tasks that cannot be delayed without pushing the completion date?

Accepted Answer

Critical path method (CPM)

Answer

Gantt chart only

Answer

Budget spreadsheet

Answer

Daily punch list

Question 5

A client requests a system demonstration before final payment is released. This review is BEST described as:

Accepted Answer

System acceptance testing (SAT)

Answer

Substantial completion walkthrough

Answer

Pre-bid meeting

Answer

Design development review

Question 6

When budgeting a large commercial AV installation, a contingency percentage is typically added to cover:

Accepted Answer

Unforeseen conditions and scope uncertainties

Answer

Profit margin above the base bid

Answer

Labor overtime only

Answer

Equipment warranty costs

Question 7

A subcontractor on your AV project consistently submits invoices late, causing delays in your billing cycle. The BEST corrective action is to:

Accepted Answer

Add invoice submission deadlines to the subcontract agreement

Answer

Pay the subcontractor without invoices to keep the project moving

Answer

Replace the subcontractor immediately

Answer

Absorb the billing delays without documentation