Project and Client Management Flashcards
7 cards from real CAT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project and Client Management flashcards as text
A client changes the scope of an AV installation mid-project by adding 12 additional ceiling speakers. What is the FIRST step a CAT should take?
Answer: Issue a formal change order documenting added cost and timeline impact
A formal change order protects both parties by documenting scope changes, revised costs, and updated timelines before work begins.
Which document establishes the agreed-upon deliverables, schedule, and payment terms for a commercial AV project?
Answer: Contract/Statement of Work
A contract or Statement of Work defines deliverables, schedule, and payment terms and is the binding agreement between client and contractor.
During a site walkthrough for a new boardroom AV system, you discover the ceiling height is 2 feet lower than shown on the architect's drawings. What should you do?
Answer: Submit an RFI to the architect to resolve the discrepancy
An RFI formally documents discrepancies between drawings and field conditions so the design team can issue corrected documentation.
A commercial AV project has a hard opening deadline for a hotel grand ballroom. Which scheduling tool is MOST useful for identifying tasks that cannot be delayed without pushing the completion date?
Answer: Critical path method (CPM)
The critical path method identifies the sequence of dependent tasks whose delay would directly extend the overall project duration.
A client requests a system demonstration before final payment is released. This review is BEST described as:
Answer: System acceptance testing (SAT)
System acceptance testing (SAT) is a formal client verification that the installed system meets specified performance requirements before final payment.
When budgeting a large commercial AV installation, a contingency percentage is typically added to cover:
Answer: Unforeseen conditions and scope uncertainties
Contingency funds are reserved for unforeseen conditions, design changes, or scope uncertainties that arise during construction.
A subcontractor on your AV project consistently submits invoices late, causing delays in your billing cycle. The BEST corrective action is to:
Answer: Add invoice submission deadlines to the subcontract agreement
Formalizing invoice submission deadlines in the subcontract agreement creates enforceable terms that protect cash flow and billing timelines.