CASS Deliverability & Return Mail Management Flashcards

Which USPS endorsement is recommended for mailers who want address correction notices without having pieces returned or forwarded?

Answer: CHANGE SERVICE REQUESTED

CHANGE SERVICE REQUESTED results in disposal of the mailpiece and electronic notification of the new address, without forwarding or returning.

What is the term for mail that is returned to the sender because it could not be delivered to the addressee?

Answer: Nixie mail

Nixie mail is the USPS term for mail returned to the sender because the addressee cannot be found at the given address.

A CASS-certified address standardization process helps reduce return mail primarily by doing what?

Answer: Correcting address format errors before mailing

CASS certification ensures address elements are standardized and validated against USPS data, reducing format errors that cause delivery failures.

When a mailer receives returned mail with a yellow sticker showing a new address, what USPS service provided that information?

Answer: Forwarding Service

USPS Forwarding Service generates the yellow address correction stickers placed on returned First-Class Mail pieces.

Which metric best measures the effectiveness of address hygiene efforts on a mailing list?

Answer: UAA rate

The UAA (Undeliverable-As-Addressed) rate directly measures the proportion of mail that fails delivery, reflecting address hygiene quality.

USPS charges a Move Update non-compliance surcharge on which class of mail?

Answer: Both First-Class Mail and Marketing Mail

Move Update compliance and associated surcharges apply to both First-Class Mail and Marketing Mail when address lists are not properly updated.