Communication Skills Flashcards

During a CASPer scenario, a classmate confides that they plagiarized an assignment. What is the BEST first communication step?

Answer: Listen fully and ask open-ended questions to understand their situation

Active listening and open-ended questioning allows you to fully understand the situation before deciding on an appropriate response.

In CASPer, when delivering difficult feedback to a peer, which communication approach is most effective?

Answer: Use 'I' statements and focus on behavior rather than character

'I' statements and behavior-focused feedback reduce defensiveness and facilitate constructive dialogue.

A CASPer prompt shows a patient who does not understand their treatment plan. What communication strategy is most appropriate?

Answer: Use teach-back method: ask the patient to explain it in their own words

The teach-back method confirms understanding and identifies gaps in patient comprehension.

Which type of question is MOST useful when gathering information in a CASPer-style professional scenario?

Answer: Open-ended questions

Open-ended questions encourage elaboration and provide richer, more nuanced information.

During a CASPer video scenario, a colleague interrupts you repeatedly in a meeting. What is the best response?

Answer: After the meeting, calmly address the behavior privately

Addressing the behavior privately and calmly preserves the professional relationship and allows for honest dialogue.

Non-verbal communication in CASPer video responses is important because:

Answer: It conveys empathy, attentiveness, and professionalism alongside your words

Assessors evaluate the whole communication package, including body language, eye contact, and tone, as signals of interpersonal competence.