Communication Skills Flashcards

A CASPer scenario involves a peer who frequently dominates group conversations. To communicate your concern professionally, you should:

Answer: Speak with the peer privately using specific examples of the behavior

Private, example-based conversations about behavior are more constructive and less humiliating than public or written criticism.

Which of the following best describes active listening in a CASPer context?

Answer: Maintaining eye contact, nodding, and paraphrasing what was said

Active listening combines physical cues and verbal confirmation to demonstrate full engagement and understanding.

In a CASPer video response, speaking at an appropriate pace is important because:

Answer: Measured pace aids clarity, comprehension, and conveys composure

A measured pace helps evaluators follow your reasoning and signals that you are composed under time pressure.

When a CASPer prompt involves cultural or language differences, the best communication approach is to:

Answer: Use simple, clear language and confirm understanding with follow-up questions

Plain language and comprehension checks accommodate diverse communication needs and prevent misunderstanding.

You notice a colleague is spreading misinformation. The most constructive communication approach is to:

Answer: Approach them privately with accurate information and a respectful tone

Private correction with accurate information preserves dignity while addressing the misinformation directly.

In a CASPer scenario involving a distressed individual, what is the primary communication goal?

Answer: Make the person feel heard and understood before offering solutions

Feeling heard is foundational to trust; premature problem-solving can feel dismissive to someone in distress.