CASPer Exam Communication Skills 1 — Questions and Answers
Question 1: During a CASPer scenario, a classmate confides that they plagiarized an assignment. What is the BEST first communication step?
- Immediately report them to the professor
- Listen fully and ask open-ended questions to understand their situation (Correct answer)
- Tell other classmates to warn them
- Ignore it since it does not affect you
Correct answer: Listen fully and ask open-ended questions to understand their situation
Active listening and open-ended questioning allows you to fully understand the situation before deciding on an appropriate response.
Question 2: In CASPer, when delivering difficult feedback to a peer, which communication approach is most effective?
- Use blunt, direct criticism to make the message clear
- Avoid the topic to preserve the relationship
- Use 'I' statements and focus on behavior rather than character (Correct answer)
- Delegate the feedback to a superior
Correct answer: Use 'I' statements and focus on behavior rather than character
'I' statements and behavior-focused feedback reduce defensiveness and facilitate constructive dialogue.
Question 3: A CASPer prompt shows a patient who does not understand their treatment plan. What communication strategy is most appropriate?
- Repeat the information louder and more slowly
- Use teach-back method: ask the patient to explain it in their own words (Correct answer)
- Provide a brochure and end the conversation
- Tell the patient to research it online
Correct answer: Use teach-back method: ask the patient to explain it in their own words
The teach-back method confirms understanding and identifies gaps in patient comprehension.
Question 4: Which type of question is MOST useful when gathering information in a CASPer-style professional scenario?
- Leading questions
- Closed yes/no questions
- Open-ended questions (Correct answer)
- Rhetorical questions
Correct answer: Open-ended questions
Open-ended questions encourage elaboration and provide richer, more nuanced information.
Question 5: During a CASPer video scenario, a colleague interrupts you repeatedly in a meeting. What is the best response?
- Interrupt them back to assert dominance
- Stay silent and let them speak over you
- After the meeting, calmly address the behavior privately (Correct answer)
- Complain to your supervisor immediately
Correct answer: After the meeting, calmly address the behavior privately
Addressing the behavior privately and calmly preserves the professional relationship and allows for honest dialogue.
Question 6: Non-verbal communication in CASPer video responses is important because:
- It is scored separately from verbal content
- It conveys empathy, attentiveness, and professionalism alongside your words (Correct answer)
- It replaces the need for verbal explanation
- Assessors only evaluate what you say, not how you say it
Correct answer: It conveys empathy, attentiveness, and professionalism alongside your words
Assessors evaluate the whole communication package, including body language, eye contact, and tone, as signals of interpersonal competence.
CASPer Exam Communication Skills 1
During a CASPer scenario, a classmate confides that they plagiarized an assignment.
What is the BEST first communication step?