CART Professional Standards and Ethics 5 — Questions and Answers
Question 1: In a college classroom, who is generally considered the primary consumer of CART services?
- The deaf or hard-of-hearing student receiving the realtime text (Correct answer)
- The other students
- The disability services office
- The instructor
Correct answer: The deaf or hard-of-hearing student receiving the realtime text
Although an institution may pay, the service exists to provide communication access for the student.
Question 2: A CART provider is asked to also take notes for the hearing teaching assistant during the session. What's the best response?
- Agree, since notes are similar to CART
- Split the screen and do both
- Agree and pause CART when needed
- Explain that providing CART for the consumer is their assigned role and additional duties could compromise it (Correct answer)
Correct answer: Explain that providing CART for the consumer is their assigned role and additional duties could compromise it
Taking on unrelated duties can reduce the quality of access for the consumer.
Question 3: How should a CART provider identify speakers when names are unknown in a large meeting?
- Leave out speaker changes
- Describe speakers by appearance
- Use neutral, consistent labels such as 'Speaker' or '>> Participant' rather than guessing (Correct answer)
- Make up names to keep it readable
Correct answer: Use neutral, consistent labels such as 'Speaker' or '>> Participant' rather than guessing
Neutral, consistent identifiers prevent misattribution without adding subjective descriptions.
Question 4: A consumer is unhappy with realtime accuracy and complains to the coordinator. What is the most professional response from the provider?
- Refuse future assignments with that consumer
- Accept the feedback, review the issues, and take steps to improve such as updating the dictionary (Correct answer)
- Argue that the speakers were too fast
- Blame the equipment without checking
Correct answer: Accept the feedback, review the issues, and take steps to improve such as updating the dictionary
Responding constructively to feedback is part of professional accountability.
Question 5: A CART provider is asked to write a legal deposition as the official court reporter while also providing CART for a deaf witness. What is the main ethical concern?
- There is no concern if they use the same steno machine
- Deaf witnesses don't need CART in depositions
- Dual roles may conflict, since the official record and realtime access have different requirements and obligations (Correct answer)
- It's only a concern if the deposition runs long
Correct answer: Dual roles may conflict, since the official record and realtime access have different requirements and obligations
Combining official reporting and access roles can create conflicting duties and should be clarified or avoided.
Question 6: Which is the best practice when a CART provider makes a significant realtime error, such as a wrong word that changes meaning?
- Stop and tell the speaker to repeat everything
- Fix it only in the final transcript
- Ignore it to keep up with the speaker
- Correct it on screen as quickly as possible so the consumer gets the intended meaning (Correct answer)
Correct answer: Correct it on screen as quickly as possible so the consumer gets the intended meaning
Timely correction of meaning-changing errors preserves accurate communication access.
Question 7: Why do many CART providers use a written agreement or contract with clients?
- To guarantee 100 percent accuracy
- To avoid ADA requirements
- To clarify scope of services, fees, cancellation policy, and transcript distribution (Correct answer)
- To waive confidentiality requirements
Correct answer: To clarify scope of services, fees, cancellation policy, and transcript distribution
Written agreements set clear expectations and reduce misunderstandings for both parties.
CART Professional Standards and Ethics 5
In a college classroom, who is generally considered the primary consumer of CART services?