CART Client Interaction and Accessibility Compliance 5 — Questions and Answers
Question 1: A CART consumer arrives and the provider realizes they know the consumer socially. What is the most appropriate action?
- Maintain professional boundaries and confidentiality throughout the assignment (Correct answer)
- Discuss the consumer's personal matters during breaks
- Share the session content with mutual friends
- Refuse to work immediately
Correct answer: Maintain professional boundaries and confidentiality throughout the assignment
Providers must keep boundaries and confidentiality regardless of personal relationships.
Question 2: Which defense allows an entity to avoid an auxiliary aid that would change the essential nature of its program?
- Business necessity
- Fundamental alteration (Correct answer)
- Direct threat
- Undue hardship of the consumer
Correct answer: Fundamental alteration
Fundamental alteration excuses aids that would change the nature of the goods, services, or program.
Question 3: When a speaker's word is unclear and cannot be determined, what is the best realtime practice?
- Skip the whole sentence
- Guess a similar-sounding word
- Stop the speaker every time
- Indicate it is inaudible, e.g., [inaudible], rather than inventing content (Correct answer)
Correct answer: Indicate it is inaudible, e.g., [inaudible], rather than inventing content
Marking unclear audio avoids misleading the consumer with fabricated words.
Question 4: Speaker identification in CART output primarily helps the consumer:
- Verify the provider's billing hours
- Know who is talking when multiple people speak (Correct answer)
- Count the number of attendees
- Rate each speaker's performance
Correct answer: Know who is talking when multiple people speak
Speaker IDs convey turn-taking information hearing attendees get from voice cues.
Question 5: Under the 2024 DOJ rule for ADA Title II, which technical standard applies to state and local government web content and mobile apps?
- WCAG 3.0
- WCAG 2.1 Level AA (Correct answer)
- Section 508 1998 standards
- WCAG 2.0 Level A
Correct answer: WCAG 2.1 Level AA
The 2024 Title II rule adopts WCAG 2.1 Level AA as the technical standard.
Question 6: A college disability services office asks a CART provider about a student's grades and attendance after the session. The provider should:
- Share whatever they observed
- Limit disclosures to what the service agreement requires and avoid sharing private student information (Correct answer)
- Post attendance on a shared drive
- Email the student's professors
Correct answer: Limit disclosures to what the service agreement requires and avoid sharing private student information
Confidentiality and student privacy rules like FERPA limit what a provider should disclose.
Question 7: For a long, fast-paced, all-day conference, which arrangement best preserves CART quality?
- One provider writing without breaks
- A team of providers rotating at scheduled intervals (Correct answer)
- Switching to a summary after lunch
- Auto-captioning for the afternoon
Correct answer: A team of providers rotating at scheduled intervals
Team CART with rotation prevents fatigue and maintains accuracy over long sessions.
CART Client Interaction and Accessibility Compliance 5
A CART consumer arrives and the provider realizes they know the consumer socially.
What is the most appropriate action?