Client Interaction and Accessibility Compliance Flashcards

A CART consumer arrives and the provider realizes they know the consumer socially. What is the most appropriate action?

Answer: Maintain professional boundaries and confidentiality throughout the assignment

Providers must keep boundaries and confidentiality regardless of personal relationships.

Which defense allows an entity to avoid an auxiliary aid that would change the essential nature of its program?

Answer: Fundamental alteration

Fundamental alteration excuses aids that would change the nature of the goods, services, or program.

When a speaker's word is unclear and cannot be determined, what is the best realtime practice?

Answer: Indicate it is inaudible, e.g., [inaudible], rather than inventing content

Marking unclear audio avoids misleading the consumer with fabricated words.

Speaker identification in CART output primarily helps the consumer:

Answer: Know who is talking when multiple people speak

Speaker IDs convey turn-taking information hearing attendees get from voice cues.

Under the 2024 DOJ rule for ADA Title II, which technical standard applies to state and local government web content and mobile apps?

Answer: WCAG 2.1 Level AA

The 2024 Title II rule adopts WCAG 2.1 Level AA as the technical standard.

A college disability services office asks a CART provider about a student's grades and attendance after the session. The provider should:

Answer: Limit disclosures to what the service agreement requires and avoid sharing private student information

Confidentiality and student privacy rules like FERPA limit what a provider should disclose.

For a long, fast-paced, all-day conference, which arrangement best preserves CART quality?

Answer: A team of providers rotating at scheduled intervals

Team CART with rotation prevents fatigue and maintains accuracy over long sessions.