Industry Best Practices Flashcards

How should a CART provider safely store and send transcript files?

Answer: Use secure, encrypted methods and follow the client's retention policy

Secure transfer and proper retention protect confidential content.

A consumer asks the CART provider to also take notes for them. What is the best response?

Answer: Explain that CART provides realtime text, and point them to note-taking services if they need them

CART and note-taking are different services, and the provider should clarify the scope of the role.

In a classroom, where should the CART display generally be placed for the consumer?

Answer: Where the consumer can see the text and the speaker or visuals with little eye movement

Good placement lets the consumer follow both the captions and the visual classroom content.

What is the best practice when a CART provider makes an error that has already appeared on the display?

Answer: Correct it quickly using the software's realtime editing features or a clear correction

Fast, clear corrections keep the text reliable without stopping communication.

Which of these is a recommended practice for keeping CART skills current?

Answer: Take part in continuing education and practice regularly

Continuing education and regular practice keep speed, accuracy, and professional knowledge up to date.

A speaker uses profanity during a lecture. How should the CART provider handle it?

Answer: Caption it as spoken, because CART gives equal access to the content

CART providers do not edit or censor content; consumers should receive the same message hearing participants receive.

At the end of a CART assignment, what is generally the best practice for the consumer's transcript?

Answer: Provide it according to the agreed terms, usually as a lightly edited rough draft within the agreed timeframe

Transcript delivery should follow the terms agreed with the consumer or client.