Industry Best Practices Flashcards

In remote CART, what is the most important check before the session begins?

Answer: Confirm stable audio input and that the consumer can see the streaming text

Remote CART depends on clear audio reaching the provider and text reaching the consumer.

The audio in a remote CART session becomes inaudible. What is the best practice?

Answer: Note the inaudible portion on the display and notify the contact person to fix the audio

Being open about audio problems and telling the contact person quickly protects the consumer's access and the integrity of the record.

For CART, an unedited realtime transcript is best described as which of the following?

Answer: A rough draft for communication access, not a certified verbatim record

CART files are usually provided as unedited or lightly edited text and are not certified transcripts.

How should a CART provider write speaker identification when many people talk in a meeting?

Answer: Use consistent IDs, such as names or roles, that were set up in advance

Consistent, preassigned speaker IDs help the consumer follow who is speaking.

A consumer prefers a larger font and high-contrast colors on the display. What should the provider do?

Answer: Change the display settings to meet the consumer's preference

Display formatting should be adjusted to the individual consumer's visual needs and preferences.

Which practice best keeps a CART provider's writing accurate over a long, multi-hour session?

Answer: Plan team writing or scheduled breaks to reduce fatigue

Fatigue lowers accuracy, so team providers or planned breaks help keep quality steady.

A speaker reads quickly from a prepared script. What is a recommended best practice?

Answer: Ask in advance for a copy of the script to prepare terms and names

Getting prepared remarks ahead of time helps accuracy, but the provider still writes what is actually said.