Communication and Emotional Support Flashcards

How should care plan changes be communicated to a visually impaired client?

Answer: Verbally explain changes clearly and ask if they have questions

Verbal communication is most effective. Explain clearly, use descriptive language, and confirm understanding.

A client shows signs of depression including loss of appetite and withdrawal. What should you do?

Answer: Document observations and report to supervisor and healthcare provider

Document and report signs of depression. It is a medical condition requiring professional assessment, not just encouragement.

How should you communicate with a client who speaks a different language?

Answer: Use professional interpreter services and simple gestures

Use professional interpreters for medical discussions. Family members may not translate accurately.

A client expresses anger about their health condition. How should you respond?

Answer: Acknowledge their feelings and allow safe expression of frustration

Anger is natural. Acknowledge the emotion, provide safe space for expression, and listen without judgment.

What is therapeutic communication?

Answer: Purposeful techniques that promote the client's wellbeing and understanding

Therapeutic communication is intentional use of techniques designed to promote healing, trust, and understanding.

A client with early Alzheimer's says they want to go home while at home. What should you say?

Answer: You sound like you miss feeling comfortable. Can I help with that?

Address the underlying emotion, not the literal words. The desire to 'go home' often reflects a need for comfort and security.