CAPM Stakeholder Management 5 — Questions and Answers
Question 1: A project manager observes that stakeholder engagement activities are not producing the expected results. Which process should be used to identify improvements?
- Plan Stakeholder Engagement
- Identify Stakeholders
- Manage Stakeholder Engagement
- Monitor Stakeholder Engagement (Correct answer)
Correct answer: Monitor Stakeholder Engagement
Monitor Stakeholder Engagement evaluates the effectiveness of engagement strategies and triggers updates when current approaches are insufficient.
Question 2: A stakeholder requests a change that is outside the project scope. What should the project manager do FIRST?
- Implement the change immediately to satisfy the stakeholder
- Reject the request without discussion
- Direct the stakeholder to submit the request through the integrated change control process (Correct answer)
- Escalate to the project sponsor before speaking with the stakeholder
Correct answer: Direct the stakeholder to submit the request through the integrated change control process
All change requests, regardless of source, must be routed through the integrated change control process for formal evaluation and approval.
Question 3: Which of the following is an OUTPUT of the Monitor Stakeholder Engagement process?
- Stakeholder register updates (Correct answer)
- Project charter
- Work breakdown structure
- Cost baseline
Correct answer: Stakeholder register updates
Updates to the stakeholder register — reflecting changes in engagement levels or stakeholder information — are a key output of Monitor Stakeholder Engagement.
Question 4: A project manager realizes that a key stakeholder consistently misunderstands project status updates. What is the BEST corrective action?
- Stop sending updates to that stakeholder
- Adjust the format or communication channel to better suit the stakeholder's preferences (Correct answer)
- Send more frequent reports with more data
- Ask the sponsor to communicate on the PM's behalf
Correct answer: Adjust the format or communication channel to better suit the stakeholder's preferences
When communication is ineffective, the PM should tailor the format, frequency, or channel to match the stakeholder's communication preferences and needs.
Question 5: In the salience model for stakeholder classification, which combination of attributes identifies the MOST critical stakeholders?
- Power and interest only
- Legitimacy and interest only
- Power, legitimacy, and urgency (Correct answer)
- Proximity and authority
Correct answer: Power, legitimacy, and urgency
The salience model prioritizes stakeholders possessing all three attributes — power, legitimacy, and urgency — as they require the most immediate attention.
Question 6: A project team is experiencing resistance from end users who fear the project will eliminate their jobs. What engagement approach is MOST appropriate?
- Exclude them from project communications
- Provide transparent information and involve them in relevant decisions (Correct answer)
- Limit their access to project information
- Ask HR to address their concerns exclusively
Correct answer: Provide transparent information and involve them in relevant decisions
Transparent communication and meaningful involvement help move resistant stakeholders toward a more supportive or at least neutral position.
Question 7: Which of the following BEST illustrates the difference between 'managing' and 'monitoring' stakeholder engagement?
- Managing creates the stakeholder register; monitoring creates the engagement plan
- Managing involves actively communicating and resolving issues; monitoring evaluates whether strategies are working (Correct answer)
- Managing is done only at project start; monitoring continues through closure
- Managing focuses on external stakeholders; monitoring focuses on internal ones
Correct answer: Managing involves actively communicating and resolving issues; monitoring evaluates whether strategies are working
Manage Stakeholder Engagement involves active communication and issue resolution, while Monitor Stakeholder Engagement assesses whether engagement strategies are effective and adjusts them as needed.
CAPM Stakeholder Management 5
A project manager observes that stakeholder engagement activities are not producing the expected results.
Which process should be used to identify improvements?