Stakeholder Management Flashcards

A project manager observes that stakeholder engagement activities are not producing the expected results. Which process should be used to identify improvements?

Answer: Monitor Stakeholder Engagement

Monitor Stakeholder Engagement evaluates the effectiveness of engagement strategies and triggers updates when current approaches are insufficient.

A stakeholder requests a change that is outside the project scope. What should the project manager do FIRST?

Answer: Direct the stakeholder to submit the request through the integrated change control process

All change requests, regardless of source, must be routed through the integrated change control process for formal evaluation and approval.

Which of the following is an OUTPUT of the Monitor Stakeholder Engagement process?

Answer: Stakeholder register updates

Updates to the stakeholder register — reflecting changes in engagement levels or stakeholder information — are a key output of Monitor Stakeholder Engagement.

A project manager realizes that a key stakeholder consistently misunderstands project status updates. What is the BEST corrective action?

Answer: Adjust the format or communication channel to better suit the stakeholder's preferences

When communication is ineffective, the PM should tailor the format, frequency, or channel to match the stakeholder's communication preferences and needs.

In the salience model for stakeholder classification, which combination of attributes identifies the MOST critical stakeholders?

Answer: Power, legitimacy, and urgency

The salience model prioritizes stakeholders possessing all three attributes — power, legitimacy, and urgency — as they require the most immediate attention.

A project team is experiencing resistance from end users who fear the project will eliminate their jobs. What engagement approach is MOST appropriate?

Answer: Provide transparent information and involve them in relevant decisions

Transparent communication and meaningful involvement help move resistant stakeholders toward a more supportive or at least neutral position.

Which of the following BEST illustrates the difference between 'managing' and 'monitoring' stakeholder engagement?

Answer: Managing involves actively communicating and resolving issues; monitoring evaluates whether strategies are working

Manage Stakeholder Engagement involves active communication and issue resolution, while Monitor Stakeholder Engagement assesses whether engagement strategies are effective and adjusts them as needed.