CAPM Stakeholder Management 4 — Questions and Answers
Question 1: A high-power, low-interest stakeholder is identified on a project. According to the power/interest grid, what is the recommended engagement strategy?
- Manage closely
- Monitor with minimal effort
- Keep satisfied (Correct answer)
- Keep informed
Correct answer: Keep satisfied
High-power, low-interest stakeholders should be kept satisfied to prevent them from becoming blockers, without over-engaging them.
Question 2: Which document describes how stakeholders will be identified, analyzed, and engaged throughout the project?
- Project charter
- Stakeholder register
- Stakeholder engagement plan (Correct answer)
- Communications management plan
Correct answer: Stakeholder engagement plan
The stakeholder engagement plan defines the strategies and actions required to promote stakeholder involvement aligned with their needs and project objectives.
Question 3: A project manager uses workshops to build consensus among conflicting stakeholders. This technique BEST represents which approach?
- Inform
- Monitor
- Collaborate (Correct answer)
- Restrict
Correct answer: Collaborate
Facilitated workshops bring stakeholders together to resolve differences and reach consensus, which exemplifies the collaborate engagement approach.
Question 4: During project closure, a project manager documents lessons learned about stakeholder engagement. Where are these lessons PRIMARILY stored?
- Stakeholder register
- Project charter
- Lessons learned register (Correct answer)
- Issue log
Correct answer: Lessons learned register
Lessons learned about stakeholder engagement are captured in the lessons learned register and become part of organizational process assets for future projects.
Question 5: A project manager receives conflicting requirements from two equally powerful stakeholders. What is the BEST first step?
- Choose the requirement that is easier to implement
- Escalate immediately to the project sponsor
- Facilitate a meeting between the stakeholders to reach agreement (Correct answer)
- Ignore the conflict and proceed with both requirements
Correct answer: Facilitate a meeting between the stakeholders to reach agreement
Facilitating direct discussion between conflicting stakeholders to reach mutual agreement is the most effective first step before escalation.
Question 6: What is the PRIMARY purpose of an issue log in the context of stakeholder management?
- Track project budget variances
- Document stakeholder concerns and track their resolution (Correct answer)
- Record team member performance
- List approved change requests
Correct answer: Document stakeholder concerns and track their resolution
The issue log records stakeholder concerns, conflicts, and problems along with their status and resolution actions to ensure nothing is overlooked.
Question 7: Which of the following BEST describes 'unaware' stakeholders in the engagement matrix?
- They know about the project but are indifferent
- They do not know about the project or its potential impact on them (Correct answer)
- They actively oppose the project
- They support the project without being involved
Correct answer: They do not know about the project or its potential impact on them
Unaware stakeholders lack knowledge about the project and therefore cannot assess its impact on their interests.
CAPM Stakeholder Management 4
A high-power, low-interest stakeholder is identified on a project.
According to the power/interest grid, what is the recommended engagement strategy?