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Stakeholder Management Flashcards

7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A high-power, low-interest stakeholder is identified on a project. According to the power/interest grid, what is the recommended engagement strategy?

    Answer: Keep satisfied

    High-power, low-interest stakeholders should be kept satisfied to prevent them from becoming blockers, without over-engaging them.

  2. Which document describes how stakeholders will be identified, analyzed, and engaged throughout the project?

    Answer: Stakeholder engagement plan

    The stakeholder engagement plan defines the strategies and actions required to promote stakeholder involvement aligned with their needs and project objectives.

  3. A project manager uses workshops to build consensus among conflicting stakeholders. This technique BEST represents which approach?

    Answer: Collaborate

    Facilitated workshops bring stakeholders together to resolve differences and reach consensus, which exemplifies the collaborate engagement approach.

  4. During project closure, a project manager documents lessons learned about stakeholder engagement. Where are these lessons PRIMARILY stored?

    Answer: Lessons learned register

    Lessons learned about stakeholder engagement are captured in the lessons learned register and become part of organizational process assets for future projects.

  5. A project manager receives conflicting requirements from two equally powerful stakeholders. What is the BEST first step?

    Answer: Facilitate a meeting between the stakeholders to reach agreement

    Facilitating direct discussion between conflicting stakeholders to reach mutual agreement is the most effective first step before escalation.

  6. What is the PRIMARY purpose of an issue log in the context of stakeholder management?

    Answer: Document stakeholder concerns and track their resolution

    The issue log records stakeholder concerns, conflicts, and problems along with their status and resolution actions to ensure nothing is overlooked.

  7. Which of the following BEST describes 'unaware' stakeholders in the engagement matrix?

    Answer: They do not know about the project or its potential impact on them

    Unaware stakeholders lack knowledge about the project and therefore cannot assess its impact on their interests.