CAPM Stakeholder Management 2 — Questions and Answers
Question 1: A project manager discovers a powerful stakeholder who was not included in the stakeholder register. What should be done first?
- Close the project and restart planning
- Add the stakeholder to the register and assess their influence (Correct answer)
- Ignore them if the project is already underway
- Remove a less important stakeholder to balance the register
Correct answer: Add the stakeholder to the register and assess their influence
Newly identified stakeholders should be added to the stakeholder register and their power, interest, and impact assessed immediately.
Question 2: Which stakeholder engagement level describes a stakeholder who is aware of the project but neither supports nor opposes it?
- Resistant
- Neutral (Correct answer)
- Supportive
- Leading
Correct answer: Neutral
A neutral stakeholder is aware of the project and its potential impacts but has neither a positive nor negative stance.
Question 3: During project execution, a key stakeholder's interest drops from 'supportive' to 'resistant.' What process addresses this change?
- Plan Stakeholder Engagement
- Identify Stakeholders
- Manage Stakeholder Engagement
- Monitor Stakeholder Engagement (Correct answer)
Correct answer: Monitor Stakeholder Engagement
Monitor Stakeholder Engagement tracks changes in stakeholder attitudes and adjusts strategies to maintain appropriate engagement.
Question 4: A project manager wants to tailor communication methods to individual stakeholder preferences. Which document is the PRIMARY source for these preferences?
- Project charter
- Communications management plan
- Stakeholder engagement plan (Correct answer)
- Risk register
Correct answer: Stakeholder engagement plan
The stakeholder engagement plan documents desired and current engagement levels and preferred communication methods for each stakeholder.
Question 5: What is the MAIN purpose of the stakeholder engagement assessment matrix?
- Rank stakeholders by salary level
- Compare current vs. desired engagement levels (Correct answer)
- Track stakeholder attendance at meetings
- Identify project risks caused by stakeholders
Correct answer: Compare current vs. desired engagement levels
The engagement assessment matrix maps each stakeholder's current engagement level against the desired level to identify gaps requiring action.
Question 6: Which of the following BEST describes a 'leading' stakeholder in the engagement assessment matrix?
- Unaware of the project and its impacts
- Actively engaged and promoting project success (Correct answer)
- Aware but resistant to change
- Supportive but not actively involved
Correct answer: Actively engaged and promoting project success
A leading stakeholder is actively engaged, advocates for the project, and works to ensure its success.
Question 7: A project manager holds regular one-on-one meetings with a resistant executive stakeholder. This is an example of which engagement strategy?
- Informing
- Consulting
- Involving
- Collaborating (Correct answer)
Correct answer: Collaborating
Collaborating involves working directly with stakeholders to seek their input and build consensus, which is appropriate for high-power resistant stakeholders.
CAPM Stakeholder Management 2
A project manager discovers a powerful stakeholder who was not included in the stakeholder register.
What should be done first?