Stakeholder Management Flashcards
7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Management flashcards as text
A project manager discovers a powerful stakeholder who was not included in the stakeholder register. What should be done first?
Answer: Add the stakeholder to the register and assess their influence
Newly identified stakeholders should be added to the stakeholder register and their power, interest, and impact assessed immediately.
Which stakeholder engagement level describes a stakeholder who is aware of the project but neither supports nor opposes it?
Answer: Neutral
A neutral stakeholder is aware of the project and its potential impacts but has neither a positive nor negative stance.
During project execution, a key stakeholder's interest drops from 'supportive' to 'resistant.' What process addresses this change?
Answer: Monitor Stakeholder Engagement
Monitor Stakeholder Engagement tracks changes in stakeholder attitudes and adjusts strategies to maintain appropriate engagement.
A project manager wants to tailor communication methods to individual stakeholder preferences. Which document is the PRIMARY source for these preferences?
Answer: Stakeholder engagement plan
The stakeholder engagement plan documents desired and current engagement levels and preferred communication methods for each stakeholder.
What is the MAIN purpose of the stakeholder engagement assessment matrix?
Answer: Compare current vs. desired engagement levels
The engagement assessment matrix maps each stakeholder's current engagement level against the desired level to identify gaps requiring action.
Which of the following BEST describes a 'leading' stakeholder in the engagement assessment matrix?
Answer: Actively engaged and promoting project success
A leading stakeholder is actively engaged, advocates for the project, and works to ensure its success.
A project manager holds regular one-on-one meetings with a resistant executive stakeholder. This is an example of which engagement strategy?
Answer: Collaborating
Collaborating involves working directly with stakeholders to seek their input and build consensus, which is appropriate for high-power resistant stakeholders.