CAPM Resource Management & Team Building 2 — Questions and Answers
Question 1: A project manager notices that two team members have conflicting working styles that are slowing delivery. Which conflict resolution technique is most appropriate for reaching a lasting agreement?
- Smoothing
- Forcing
- Collaborating (Correct answer)
- Avoiding
Correct answer: Collaborating
Collaborating (problem-solving) addresses underlying issues and produces a win-win outcome, making it the most durable conflict resolution technique.
Question 2: Which document formally authorizes the project manager to assign resources and establishes their authority within the organization?
- Resource management plan
- Project charter (Correct answer)
- Responsibility assignment matrix
- Staffing management plan
Correct answer: Project charter
The project charter formally authorizes the project and grants the project manager the authority to apply organizational resources.
Question 3: A team member consistently misses deadlines but produces high-quality work when focused. Which motivational theory best explains addressing this through meaningful task assignment?
- Herzberg's Hygiene Theory
- McGregor's Theory X
- McClelland's Achievement Theory (Correct answer)
- Maslow's Hierarchy of Needs
Correct answer: McClelland's Achievement Theory
McClelland's Achievement Theory identifies high-achievers who respond best to challenging, meaningful tasks with clear goals.
Question 4: During project execution, the sponsor requests adding a senior engineer to the team. Which process should the project manager perform to integrate this resource?
- Develop Team
- Acquire Resources (Correct answer)
- Plan Resource Management
- Control Resources
Correct answer: Acquire Resources
Acquire Resources is the process of obtaining the team members, equipment, and materials needed to complete project work.
Question 5: A RACI matrix shows that three people are marked 'A' (Accountable) for the same deliverable. What is the primary risk of this situation?
- Increased cost due to redundancy
- Unclear ownership leading to gaps in accountability (Correct answer)
- Better quality due to multiple reviewers
- Faster delivery due to shared responsibility
Correct answer: Unclear ownership leading to gaps in accountability
Having multiple accountable parties for one deliverable creates ambiguity about who ultimately owns the outcome, risking accountability gaps.
Question 6: The project manager is preparing a resource histogram. What does this tool primarily help visualize?
- Cost variances over time
- Resource usage over a specific time period (Correct answer)
- Risk levels associated with each resource
- Quality defects per team member
Correct answer: Resource usage over a specific time period
A resource histogram is a bar chart showing the number of hours a resource is scheduled to work over a given time period.
Question 7: A newly formed project team is experiencing uncertainty about roles and goals. According to Tuckman's model, which stage are they in?
- Storming
- Norming
- Forming (Correct answer)
- Performing
Correct answer: Forming
The Forming stage is characterized by team members being polite but uncertain about roles, goals, and interpersonal relationships.
CAPM Resource Management & Team Building 2
A project manager notices that two team members have conflicting working styles that are slowing delivery.
Which conflict resolution technique is most appropriate for reaching a lasting agreement?