CAPM Quality Management 5 — Questions and Answers
Question 1: During a project review, stakeholders request additional features not in scope 'to make the product even better.' Adding these unsolicited features is known as:
- Continuous improvement
- Gold plating (Correct answer)
- Scope creep
- Value engineering
Correct answer: Gold plating
Gold plating means adding extras beyond what the customer requested or what is in scope, which can add unnecessary cost and risk.
Question 2: A scatter diagram is used in quality management to:
- Show the frequency distribution of defect types
- Display process variation over time
- Identify the relationship between two variables (Correct answer)
- Rank causes of defects by frequency
Correct answer: Identify the relationship between two variables
A scatter diagram plots pairs of data points to show whether and how strongly two variables are correlated.
Question 3: The quality management plan, project documents, and enterprise environmental factors are inputs to which quality process?
- Control Quality
- Manage Quality
- Plan Quality Management
- Both Manage Quality and Control Quality (Correct answer)
Correct answer: Both Manage Quality and Control Quality
Both Manage Quality and Control Quality use the quality management plan, project documents, and EEFs as inputs to guide their respective activities.
Question 4: Which term describes the range within which a measurement result must fall to be considered acceptable by the customer?
- Control limits
- Specification limits (Correct answer)
- Standard deviation
- Upper control limit
Correct answer: Specification limits
Specification limits (or tolerance limits) are the acceptable range of variation defined by the customer or requirements, distinct from statistically derived control limits.
Question 5: A project manager wants to determine whether a recent process change actually improved output quality. Which tool would BEST support this analysis?
- Pareto chart
- Check sheet
- Control chart (Correct answer)
- Cause-and-effect diagram
Correct answer: Control chart
A control chart tracks process performance over time, making it ideal for comparing performance before and after a process change.
Question 6: The process of identifying which quality standards are relevant to the project and determining how to satisfy them is the PRIMARY purpose of:
- Manage Quality
- Control Quality
- Plan Quality Management (Correct answer)
- Monitor and Control Project Work
Correct answer: Plan Quality Management
Plan Quality Management establishes which quality standards apply and how the project will meet them, producing the quality management plan.
Question 7: Which of the following BEST describes the relationship between quality and grade in project management?
- High quality always means high grade
- Low grade and low quality are both unacceptable
- Low grade may be acceptable; low quality is never acceptable (Correct answer)
- Grade and quality are interchangeable terms
Correct answer: Low grade may be acceptable; low quality is never acceptable
Grade refers to the category of features; a low-grade product with few features can still be high quality if it reliably meets its specifications, while low quality is always a problem.
CAPM Quality Management 5
During a project review, stakeholders request additional features not in scope 'to make the product even better.' Adding these unsolicited features is known as: