Quality Management Flashcards
7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Management flashcards as text
During a project review, stakeholders request additional features not in scope 'to make the product even better.' Adding these unsolicited features is known as:
Answer: Gold plating
Gold plating means adding extras beyond what the customer requested or what is in scope, which can add unnecessary cost and risk.
A scatter diagram is used in quality management to:
Answer: Identify the relationship between two variables
A scatter diagram plots pairs of data points to show whether and how strongly two variables are correlated.
The quality management plan, project documents, and enterprise environmental factors are inputs to which quality process?
Answer: Both Manage Quality and Control Quality
Both Manage Quality and Control Quality use the quality management plan, project documents, and EEFs as inputs to guide their respective activities.
Which term describes the range within which a measurement result must fall to be considered acceptable by the customer?
Answer: Specification limits
Specification limits (or tolerance limits) are the acceptable range of variation defined by the customer or requirements, distinct from statistically derived control limits.
A project manager wants to determine whether a recent process change actually improved output quality. Which tool would BEST support this analysis?
Answer: Control chart
A control chart tracks process performance over time, making it ideal for comparing performance before and after a process change.
The process of identifying which quality standards are relevant to the project and determining how to satisfy them is the PRIMARY purpose of:
Answer: Plan Quality Management
Plan Quality Management establishes which quality standards apply and how the project will meet them, producing the quality management plan.
Which of the following BEST describes the relationship between quality and grade in project management?
Answer: Low grade may be acceptable; low quality is never acceptable
Grade refers to the category of features; a low-grade product with few features can still be high quality if it reliably meets its specifications, while low quality is always a problem.