CAPM Quality Management 3

Question 1

In the context of CAPM, which of the following is an output of the Plan Quality Management process?

Accepted Answer

Quality management plan

Answer

The quality management plan is the primary output of Plan Quality Management and describes how quality policies will be implemented.

Question 2

A data point falls outside the upper control limit on a control chart. What does this indicate?

Accepted Answer

The process is out of control and requires investigation

Answer

A data point outside the control limits is a signal of special cause variation, meaning the process is out of statistical control and needs investigation.

Question 3

Which quality management pioneer introduced the concept of 'zero defects' and emphasized that quality is free?

Accepted Answer

Philip Crosby

Answer

Philip Crosby popularized 'zero defects' and argued in his book 'Quality Is Free' that the cost of prevention is less than the cost of failures.

Question 4

A project team is comparing their software testing process to that of an industry-leading company to identify improvement opportunities. This is an example of:

Accepted Answer

Benchmarking

Answer

Benchmarking compares actual or planned practices to those of comparable organizations to identify best practices and generate improvement ideas.

Question 5

Which of the following is an example of a cost of NON-conformance?

Accepted Answer

Reworking a defective deliverable

Answer

Rework is a cost of non-conformance (failure cost) because it arises from not meeting quality requirements the first time.

CAPM Practice Test

CAPM Practice Test

CAPM Quality Management 3