CAPM Quality Management 3 — Questions and Answers
Question 1: In the context of CAPM, which of the following is an output of the Plan Quality Management process?
- Quality control measurements
- Quality audit reports
- Quality management plan (Correct answer)
- Verified deliverables
Correct answer: Quality management plan
The quality management plan is the primary output of Plan Quality Management and describes how quality policies will be implemented.
Question 2: A data point falls outside the upper control limit on a control chart. What does this indicate?
- Normal process variation
- The process is out of control and requires investigation (Correct answer)
- The specification limit has been exceeded
- The sample size is too small
Correct answer: The process is out of control and requires investigation
A data point outside the control limits is a signal of special cause variation, meaning the process is out of statistical control and needs investigation.
Question 3: Which quality management pioneer introduced the concept of 'zero defects' and emphasized that quality is free?
- W. Edwards Deming
- Joseph Juran
- Philip Crosby (Correct answer)
- Kaoru Ishikawa
Correct answer: Philip Crosby
Philip Crosby popularized 'zero defects' and argued in his book 'Quality Is Free' that the cost of prevention is less than the cost of failures.
Question 4: A project team is comparing their software testing process to that of an industry-leading company to identify improvement opportunities. This is an example of:
- Process analysis
- Root cause analysis
- Benchmarking (Correct answer)
- Statistical sampling
Correct answer: Benchmarking
Benchmarking compares actual or planned practices to those of comparable organizations to identify best practices and generate improvement ideas.
Question 5: Which of the following is an example of a cost of NON-conformance?
- Training employees on quality procedures
- Conducting product inspections
- Performing internal audits
- Reworking a defective deliverable (Correct answer)
Correct answer: Reworking a defective deliverable
Rework is a cost of non-conformance (failure cost) because it arises from not meeting quality requirements the first time.
Question 6: Approved change requests, corrective actions, and defect repairs are reviewed for proper implementation during which process?
- Manage Quality
- Plan Quality Management
- Control Quality (Correct answer)
- Direct and Manage Project Work
Correct answer: Control Quality
Control Quality verifies that project deliverables and work meet requirements, including confirming that approved change requests and defect repairs were correctly implemented.
Question 7: The 'seven basic quality tools' include all of the following EXCEPT:
- Cause-and-effect diagram
- Histogram
- Earned value analysis (Correct answer)
- Scatter diagram
Correct answer: Earned value analysis
Earned value analysis is a project performance measurement technique, not one of the seven basic quality tools (also called the 7QC tools).
CAPM Quality Management 3
In the context of CAPM, which of the following is an output of the Plan Quality Management process?