Quality Management Flashcards

In the context of CAPM, which of the following is an output of the Plan Quality Management process?

Answer: Quality management plan

The quality management plan is the primary output of Plan Quality Management and describes how quality policies will be implemented.

A data point falls outside the upper control limit on a control chart. What does this indicate?

Answer: The process is out of control and requires investigation

A data point outside the control limits is a signal of special cause variation, meaning the process is out of statistical control and needs investigation.

Which quality management pioneer introduced the concept of 'zero defects' and emphasized that quality is free?

Answer: Philip Crosby

Philip Crosby popularized 'zero defects' and argued in his book 'Quality Is Free' that the cost of prevention is less than the cost of failures.

A project team is comparing their software testing process to that of an industry-leading company to identify improvement opportunities. This is an example of:

Answer: Benchmarking

Benchmarking compares actual or planned practices to those of comparable organizations to identify best practices and generate improvement ideas.

Which of the following is an example of a cost of NON-conformance?

Answer: Reworking a defective deliverable

Rework is a cost of non-conformance (failure cost) because it arises from not meeting quality requirements the first time.

Approved change requests, corrective actions, and defect repairs are reviewed for proper implementation during which process?

Answer: Control Quality

Control Quality verifies that project deliverables and work meet requirements, including confirming that approved change requests and defect repairs were correctly implemented.

The 'seven basic quality tools' include all of the following EXCEPT:

Answer: Earned value analysis

Earned value analysis is a project performance measurement technique, not one of the seven basic quality tools (also called the 7QC tools).