CAPM Quality Management 2 — Questions and Answers
Question 1: A project manager notices the defect rate has been gradually increasing over the last five sprints. Which quality tool is BEST suited to visualize this trend over time?
- Pareto chart
- Control chart (Correct answer)
- Cause-and-effect diagram
- Scatter diagram
Correct answer: Control chart
Control charts track process performance over time and reveal trends, shifts, or cycles that indicate a process may be going out of control.
Question 2: Which PMBOK quality management process is concerned with translating quality requirements and standards into project and product quality metrics?
- Manage Quality
- Control Quality
- Plan Quality Management (Correct answer)
- Perform Integrated Change Control
Correct answer: Plan Quality Management
Plan Quality Management identifies quality requirements and standards relevant to the project and documents how the project will demonstrate compliance.
Question 3: During Control Quality, the team discovers that 18 out of 200 sampled units are defective. What is the defect rate?
- 8%
- 9% (Correct answer)
- 10%
- 11%
Correct answer: 9%
Defect rate = (18 / 200) × 100 = 9%.
Question 4: A quality auditor reviews project processes against organizational policies and identifies gaps. This activity is part of which process?
- Plan Quality Management
- Control Quality
- Manage Quality (Correct answer)
- Monitor and Control Project Work
Correct answer: Manage Quality
Manage Quality (formerly Perform Quality Assurance) includes quality audits that evaluate whether project processes comply with organizational and project policies.
Question 5: The concept that the cost of preventing defects is lower than the cost of correcting them is fundamental to which quality philosophy?
- Fitness for use
- Gold plating
- Cost of quality (Correct answer)
- Benchmarking
Correct answer: Cost of quality
Cost of quality (COQ) recognizes that investing in prevention and appraisal is generally less expensive than the cost of failures and rework.
Question 6: A team is analyzing which defect categories account for the majority of quality issues so they can prioritize corrective action. Which tool should they use?
- Histogram
- Pareto chart (Correct answer)
- Run chart
- Flow chart
Correct answer: Pareto chart
A Pareto chart ranks defect categories by frequency so the team can apply the 80/20 rule and focus on the vital few causes.
Question 7: Which of the following BEST describes 'fitness for use' as a definition of quality?
- The product meets all documented specifications
- The product satisfies the needs for which it was intended (Correct answer)
- The product has zero defects
- The product follows all regulatory requirements
Correct answer: The product satisfies the needs for which it was intended
Fitness for use, attributed to Joseph Juran, means the product or service is suitable for its intended purpose from the customer's perspective.
CAPM Quality Management 2
A project manager notices the defect rate has been gradually increasing over the last five sprints.
Which quality tool is BEST suited to visualize this trend over time?