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Quality Management Flashcards

7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Management flashcards as text

  1. A project manager notices the defect rate has been gradually increasing over the last five sprints. Which quality tool is BEST suited to visualize this trend over time?

    Answer: Control chart

    Control charts track process performance over time and reveal trends, shifts, or cycles that indicate a process may be going out of control.

  2. Which PMBOK quality management process is concerned with translating quality requirements and standards into project and product quality metrics?

    Answer: Plan Quality Management

    Plan Quality Management identifies quality requirements and standards relevant to the project and documents how the project will demonstrate compliance.

  3. During Control Quality, the team discovers that 18 out of 200 sampled units are defective. What is the defect rate?

    Answer: 9%

    Defect rate = (18 / 200) × 100 = 9%.

  4. A quality auditor reviews project processes against organizational policies and identifies gaps. This activity is part of which process?

    Answer: Manage Quality

    Manage Quality (formerly Perform Quality Assurance) includes quality audits that evaluate whether project processes comply with organizational and project policies.

  5. The concept that the cost of preventing defects is lower than the cost of correcting them is fundamental to which quality philosophy?

    Answer: Cost of quality

    Cost of quality (COQ) recognizes that investing in prevention and appraisal is generally less expensive than the cost of failures and rework.

  6. A team is analyzing which defect categories account for the majority of quality issues so they can prioritize corrective action. Which tool should they use?

    Answer: Pareto chart

    A Pareto chart ranks defect categories by frequency so the team can apply the 80/20 rule and focus on the vital few causes.

  7. Which of the following BEST describes 'fitness for use' as a definition of quality?

    Answer: The product satisfies the needs for which it was intended

    Fitness for use, attributed to Joseph Juran, means the product or service is suitable for its intended purpose from the customer's perspective.