CAPM Project Communication Management 4

Question 1

A project manager uses a RACI chart when planning project communications. What does the 'I' stand for?

Accepted Answer

Informed

Answer

In a RACI chart, 'I' stands for Informed — those who need to be kept up-to-date on decisions and progress.

Question 2

What is the PRIMARY difference between 'push' and 'interactive' communication methods?

Accepted Answer

Interactive allows real-time two-way exchange; push sends information without expecting immediate feedback

Answer

Interactive communication enables real-time dialogue between multiple parties, while push communication delivers information without expecting an immediate response.

Question 3

A project manager discovers that key project reports are being sent to stakeholders who no longer need them, while new stakeholders are not receiving them. What process has likely been neglected?

Accepted Answer

Monitor Communications

Answer

Monitor Communications ensures that the distribution list and communication methods remain effective and updated as the project evolves.

Question 4

A project manager needs to deliver bad news to a key stakeholder about a schedule delay. Which approach is MOST appropriate?

Accepted Answer

Deliver the news in person or via video call with a mitigation plan ready

Answer

Sensitive or critical information should be delivered personally with solutions ready to maintain stakeholder trust and allow for dialogue.

Question 5

Which communication barrier occurs when a receiver interprets a message based on their own assumptions rather than the sender's intent?

Accepted Answer

Selective perception

Answer

Selective perception is when receivers filter and interpret messages through their own biases, experiences, and expectations.

CAPM Practice Test

CAPM Practice Test

CAPM Project Communication Management 4