CAPM Project Communication Management 4 — Questions and Answers
Question 1: A project manager uses a RACI chart when planning project communications. What does the 'I' stand for?
- Initiates
- Informed (Correct answer)
- Integrated
- Involved
Correct answer: Informed
In a RACI chart, 'I' stands for Informed — those who need to be kept up-to-date on decisions and progress.
Question 2: What is the PRIMARY difference between 'push' and 'interactive' communication methods?
- Push requires immediate feedback; interactive does not
- Interactive allows real-time two-way exchange; push sends information without expecting immediate feedback (Correct answer)
- Push is always verbal; interactive is always written
- Interactive is used only with external stakeholders
Correct answer: Interactive allows real-time two-way exchange; push sends information without expecting immediate feedback
Interactive communication enables real-time dialogue between multiple parties, while push communication delivers information without expecting an immediate response.
Question 3: A project manager discovers that key project reports are being sent to stakeholders who no longer need them, while new stakeholders are not receiving them. What process has likely been neglected?
- Plan Communications Management
- Monitor Communications (Correct answer)
- Manage Communications
- Control Scope
Correct answer: Monitor Communications
Monitor Communications ensures that the distribution list and communication methods remain effective and updated as the project evolves.
Question 4: A project manager needs to deliver bad news to a key stakeholder about a schedule delay. Which approach is MOST appropriate?
- Send an email to avoid an uncomfortable conversation
- Deliver the news in person or via video call with a mitigation plan ready (Correct answer)
- Wait until the next scheduled status report
- Delegate the communication to a team member
Correct answer: Deliver the news in person or via video call with a mitigation plan ready
Sensitive or critical information should be delivered personally with solutions ready to maintain stakeholder trust and allow for dialogue.
Question 5: Which communication barrier occurs when a receiver interprets a message based on their own assumptions rather than the sender's intent?
- Noise
- Filtering
- Selective perception (Correct answer)
- Information overload
Correct answer: Selective perception
Selective perception is when receivers filter and interpret messages through their own biases, experiences, and expectations.
Question 6: During project execution, a sponsor asks the project manager for a brief verbal update on project status. What type of communication is this?
- Formal written
- Informal verbal (Correct answer)
- Formal verbal
- Push communication
Correct answer: Informal verbal
An impromptu or requested verbal update outside of scheduled reports is considered informal verbal communication.
Question 7: What does an effective communication model include as confirmation that the message was correctly understood?
- Transmission
- Encoding
- Acknowledgment and feedback (Correct answer)
- Decoding
Correct answer: Acknowledgment and feedback
Acknowledgment and feedback close the communication loop by confirming the receiver correctly understood the sender's message.
CAPM Project Communication Management 4
A project manager uses a RACI chart when planning project communications.
What does the 'I' stand for?