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Project Communication Management Flashcards

7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A project manager uses a RACI chart when planning project communications. What does the 'I' stand for?

    Answer: Informed

    In a RACI chart, 'I' stands for Informed — those who need to be kept up-to-date on decisions and progress.

  2. What is the PRIMARY difference between 'push' and 'interactive' communication methods?

    Answer: Interactive allows real-time two-way exchange; push sends information without expecting immediate feedback

    Interactive communication enables real-time dialogue between multiple parties, while push communication delivers information without expecting an immediate response.

  3. A project manager discovers that key project reports are being sent to stakeholders who no longer need them, while new stakeholders are not receiving them. What process has likely been neglected?

    Answer: Monitor Communications

    Monitor Communications ensures that the distribution list and communication methods remain effective and updated as the project evolves.

  4. A project manager needs to deliver bad news to a key stakeholder about a schedule delay. Which approach is MOST appropriate?

    Answer: Deliver the news in person or via video call with a mitigation plan ready

    Sensitive or critical information should be delivered personally with solutions ready to maintain stakeholder trust and allow for dialogue.

  5. Which communication barrier occurs when a receiver interprets a message based on their own assumptions rather than the sender's intent?

    Answer: Selective perception

    Selective perception is when receivers filter and interpret messages through their own biases, experiences, and expectations.

  6. During project execution, a sponsor asks the project manager for a brief verbal update on project status. What type of communication is this?

    Answer: Informal verbal

    An impromptu or requested verbal update outside of scheduled reports is considered informal verbal communication.

  7. What does an effective communication model include as confirmation that the message was correctly understood?

    Answer: Acknowledgment and feedback

    Acknowledgment and feedback close the communication loop by confirming the receiver correctly understood the sender's message.