CAPM Project Communication Management 3 — Questions and Answers
Question 1: Which type of communication involves non-verbal cues such as body language, tone of voice, and facial expressions?
- Formal written communication
- Informal verbal communication
- Nonverbal communication (Correct answer)
- Push communication
Correct answer: Nonverbal communication
Nonverbal communication encompasses body language, tone, and facial expressions that convey meaning beyond words.
Question 2: A project manager is preparing a communication for a technical audience about system architecture. Which communication style is MOST appropriate?
- High-level executive summary with bullet points
- Detailed technical documentation with diagrams (Correct answer)
- Informal verbal briefing
- General newsletter to all stakeholders
Correct answer: Detailed technical documentation with diagrams
Technical audiences require detailed, precise documentation that matches their level of expertise and information needs.
Question 3: According to PMBOK, which process is responsible for ensuring timely and appropriate generation, collection, and distribution of project information?
- Plan Communications Management
- Monitor Communications
- Manage Communications (Correct answer)
- Identify Stakeholders
Correct answer: Manage Communications
Manage Communications is the process that implements the communications management plan by distributing information.
Question 4: A project manager receives conflicting verbal instructions from two senior managers. What is the BEST course of action?
- Follow the instructions of the higher-ranking manager
- Document both instructions and seek written clarification (Correct answer)
- Proceed with the most recent instructions received
- Ignore both and use best judgment
Correct answer: Document both instructions and seek written clarification
Documenting and seeking written clarification resolves ambiguity and creates an auditable record of the agreed direction.
Question 5: Which component of the communications management plan describes the person responsible for authorizing sensitive information?
- Communication frequency
- Escalation process
- Glossary of terms
- Information owner or responsibility (Correct answer)
Correct answer: Information owner or responsibility
The communications management plan identifies who owns and is authorized to release each type of project information.
Question 6: A project has 5 new stakeholders added mid-project, bringing the total to 10. How many additional communication channels were created?
- 25 (Correct answer)
- 20
- 10
- 15
Correct answer: 25
Each new stakeholder creates a channel with each existing member: 5 new × 5 existing = 25 additional channels.
Question 7: Which of the following BEST describes the purpose of the Monitor Communications process?
- Creating the communications management plan
- Distributing project status reports
- Ensuring communication needs of stakeholders are met throughout the project (Correct answer)
- Identifying new stakeholders
Correct answer: Ensuring communication needs of stakeholders are met throughout the project
Monitor Communications ensures that the communication activities are effective and that stakeholder information needs are continuously satisfied.
CAPM Project Communication Management 3
Which type of communication involves non-verbal cues such as body language, tone of voice, and facial expressions?