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Project Communication Management Flashcards

7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which type of communication involves non-verbal cues such as body language, tone of voice, and facial expressions?

    Answer: Nonverbal communication

    Nonverbal communication encompasses body language, tone, and facial expressions that convey meaning beyond words.

  2. A project manager is preparing a communication for a technical audience about system architecture. Which communication style is MOST appropriate?

    Answer: Detailed technical documentation with diagrams

    Technical audiences require detailed, precise documentation that matches their level of expertise and information needs.

  3. According to PMBOK, which process is responsible for ensuring timely and appropriate generation, collection, and distribution of project information?

    Answer: Manage Communications

    Manage Communications is the process that implements the communications management plan by distributing information.

  4. A project manager receives conflicting verbal instructions from two senior managers. What is the BEST course of action?

    Answer: Document both instructions and seek written clarification

    Documenting and seeking written clarification resolves ambiguity and creates an auditable record of the agreed direction.

  5. Which component of the communications management plan describes the person responsible for authorizing sensitive information?

    Answer: Information owner or responsibility

    The communications management plan identifies who owns and is authorized to release each type of project information.

  6. A project has 5 new stakeholders added mid-project, bringing the total to 10. How many additional communication channels were created?

    Answer: 25

    Each new stakeholder creates a channel with each existing member: 5 new × 5 existing = 25 additional channels.

  7. Which of the following BEST describes the purpose of the Monitor Communications process?

    Answer: Ensuring communication needs of stakeholders are met throughout the project

    Monitor Communications ensures that the communication activities are effective and that stakeholder information needs are continuously satisfied.