CAPM Project Communication Management 2 — Questions and Answers
Question 1: A project manager notices that team members in different time zones are missing key updates. Which communication method is BEST suited to address this?
- Scheduled daily video calls at a fixed time
- Asynchronous communication tools with recorded updates (Correct answer)
- Requiring all members to adjust their schedules to overlap
- Sending emails only during business hours
Correct answer: Asynchronous communication tools with recorded updates
Asynchronous tools allow team members to access updates at their convenience regardless of time zone.
Question 2: Which document formally authorizes the project manager to apply organizational resources to project activities and is the FIRST document referenced when setting up communications?
- Project management plan
- Project charter (Correct answer)
- Stakeholder register
- Communications management plan
Correct answer: Project charter
The project charter formally authorizes the project and identifies key stakeholders, forming the starting basis for communication planning.
Question 3: A stakeholder requests detailed weekly status reports, but the communications management plan specifies monthly summaries. What should the project manager do FIRST?
- Immediately begin sending weekly reports
- Ignore the request and follow the plan
- Evaluate the impact and consider updating the communications management plan (Correct answer)
- Escalate the issue to the project sponsor
Correct answer: Evaluate the impact and consider updating the communications management plan
The project manager should assess the change request's impact and follow the change control process before modifying communication outputs.
Question 4: In the formula for calculating communication channels, if a project has 8 stakeholders, how many potential channels exist?
- 28 (Correct answer)
- 56
- 36
- 64
Correct answer: 28
The formula n(n-1)/2 gives 8×7/2 = 28 communication channels.
Question 5: Which output of the Manage Communications process confirms that information has been distributed as planned?
- Communications management plan
- Project communications (Correct answer)
- Work performance reports
- Change requests
Correct answer: Project communications
Project communications are the output that represents the actual information distributed to stakeholders.
Question 6: A project manager uses a pull communication approach for sharing large technical documents. Which tool BEST supports this approach?
- Conference calls
- Face-to-face meetings
- Intranet or shared document repository (Correct answer)
- Instant messaging
Correct answer: Intranet or shared document repository
Pull communication stores information in a central location that recipients access at their own pace, making repositories ideal.
Question 7: During a project status meeting, a team member raises a concern that was not on the agenda. What is the BEST action for the project manager?
- Address it immediately to show responsiveness
- Dismiss it to keep the meeting on schedule
- Log it in the issue register and schedule a follow-up (Correct answer)
- Ask the team member to send an email instead
Correct answer: Log it in the issue register and schedule a follow-up
Logging unexpected concerns preserves meeting focus while ensuring issues are tracked and addressed appropriately.
CAPM Project Communication Management 2
A project manager notices that team members in different time zones are missing key updates.
Which communication method is BEST suited to address this?