CAPM Lessons Learned & Continuous Improvement 2 — Questions and Answers
Question 1: During a retrospective, the team identifies that unclear requirements caused significant rework. According to PMBOK, this lesson should be documented in which artifact?
- Risk register
- Lessons learned register (Correct answer)
- Issue log
- Change log
Correct answer: Lessons learned register
The lessons learned register captures knowledge gained during a project so it can be applied to future projects.
Question 2: A project manager wants to ensure that lessons learned from previous similar projects are applied before planning begins. What is the BEST source to consult?
- The project charter
- Organizational process assets (Correct answer)
- The stakeholder register
- The project management plan
Correct answer: Organizational process assets
Organizational process assets include lessons learned repositories from previous projects that inform new project planning.
Question 3: Which process group is responsible for updating the lessons learned register with variances, corrective actions taken, and their outcomes?
- Initiating
- Planning
- Executing and Monitoring & Controlling (Correct answer)
- Closing
Correct answer: Executing and Monitoring & Controlling
Lessons learned are captured throughout Executing and Monitoring & Controlling as events and corrective actions occur, not only at project close.
Question 4: A team implements a process change mid-project based on a lesson learned from a prior phase. This is an example of:
- Scope creep
- Continuous improvement (Correct answer)
- Corrective action planning
- Quality auditing
Correct answer: Continuous improvement
Applying lessons learned during a project to improve ongoing processes is the definition of continuous improvement.
Question 5: What is the PRIMARY purpose of transferring lessons learned to the organization's knowledge management system at project close?
- To satisfy the project sponsor's reporting requirements
- To enable future project teams to benefit from accumulated experience (Correct answer)
- To close outstanding project issues
- To archive the project management plan
Correct answer: To enable future project teams to benefit from accumulated experience
Transferring lessons learned ensures organizational learning is preserved and accessible to future project teams.
Question 6: A project manager notices the same scheduling problem occurred in three consecutive sprints. Which continuous improvement technique is MOST appropriate to identify the root cause?
- SWOT analysis
- Five Whys analysis (Correct answer)
- Cost-benefit analysis
- Decision tree analysis
Correct answer: Five Whys analysis
The Five Whys technique iteratively asks 'why' to drill down to the root cause of a recurring problem.
Question 7: According to PMBOK 6, the lessons learned register is an output of which process?
- Develop Project Charter
- Manage Project Knowledge (Correct answer)
- Control Quality
- Close Project or Phase
Correct answer: Manage Project Knowledge
The Manage Project Knowledge process produces the lessons learned register as a key output.
CAPM Lessons Learned & Continuous Improvement 2
During a retrospective, the team identifies that unclear requirements caused significant rework.
According to PMBOK, this lesson should be documented in which artifact?