CAPM Communication & Stakeholder Management 4 — Questions and Answers
Question 1: A project manager wants to share sensitive financial information with only the project sponsor and finance team. Which communication method is MOST appropriate?
- Post on the project intranet portal
- Send a formal written report directly to the recipients (Correct answer)
- Present in the all-hands project meeting
- Include in the public project newsletter
Correct answer: Send a formal written report directly to the recipients
Sensitive information should be communicated through direct, controlled channels to ensure confidentiality and reach only intended recipients.
Question 2: Which of the following BEST describes the purpose of the Monitor Stakeholder Engagement process?
- Creating a list of all project stakeholders
- Tracking stakeholder relationships and adjusting strategies to engage them effectively (Correct answer)
- Sending status reports to all stakeholders weekly
- Resolving stakeholder conflicts through negotiation
Correct answer: Tracking stakeholder relationships and adjusting strategies to engage them effectively
Monitor Stakeholder Engagement ensures stakeholder engagement strategies remain effective throughout the project by tracking and adjusting as needed.
Question 3: A project team member tells the PM she overheard a stakeholder expressing concerns about the project. What type of communication is this an example of?
- Formal written communication
- Informal verbal communication (Correct answer)
- Pull communication
- Paralingual communication
Correct answer: Informal verbal communication
Overheard conversations are informal and verbal, representing unplanned communication outside official project channels.
Question 4: What is the PRIMARY goal of stakeholder identification in a project?
- To create a project organization chart
- To understand who may affect or be affected by the project (Correct answer)
- To assign responsibilities using a RACI matrix
- To schedule stakeholder review meetings
Correct answer: To understand who may affect or be affected by the project
Identifying stakeholders helps the PM understand who has an interest in or influence over the project so their needs can be addressed.
Question 5: A PM notices a stakeholder was accidentally left off the distribution list for important updates for three weeks. What should the PM do?
- Ignore the oversight since the project is on track
- Send the stakeholder all missed communications and update the distribution list (Correct answer)
- Ask the stakeholder if they noticed any gaps
- Document the error and continue without correction
Correct answer: Send the stakeholder all missed communications and update the distribution list
The PM should correct the omission by sharing missed information and ensuring the stakeholder is properly included going forward.
Question 6: Which knowledge area contains the Manage Stakeholder Engagement process?
- Project Communications Management
- Project Integration Management
- Project Stakeholder Management (Correct answer)
- Project Human Resource Management
Correct answer: Project Stakeholder Management
Manage Stakeholder Engagement is a process within Project Stakeholder Management, focused on working with stakeholders to meet their needs.
Question 7: A project manager uses videoconferencing to present project updates to remote stakeholders. Which communication dimension does body language fall under?
- Paralingual
- Written formal
- Nonverbal (Correct answer)
- Interactive
Correct answer: Nonverbal
Body language, facial expressions, and gestures are forms of nonverbal communication that supplement spoken words.
CAPM Communication & Stakeholder Management 4
A project manager wants to share sensitive financial information with only the project sponsor and finance team.
Which communication method is MOST appropriate?