Communication & Stakeholder Management Flashcards
7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Management flashcards as text
A project manager wants to share sensitive financial information with only the project sponsor and finance team. Which communication method is MOST appropriate?
Answer: Send a formal written report directly to the recipients
Sensitive information should be communicated through direct, controlled channels to ensure confidentiality and reach only intended recipients.
Which of the following BEST describes the purpose of the Monitor Stakeholder Engagement process?
Answer: Tracking stakeholder relationships and adjusting strategies to engage them effectively
Monitor Stakeholder Engagement ensures stakeholder engagement strategies remain effective throughout the project by tracking and adjusting as needed.
A project team member tells the PM she overheard a stakeholder expressing concerns about the project. What type of communication is this an example of?
Answer: Informal verbal communication
Overheard conversations are informal and verbal, representing unplanned communication outside official project channels.
What is the PRIMARY goal of stakeholder identification in a project?
Answer: To understand who may affect or be affected by the project
Identifying stakeholders helps the PM understand who has an interest in or influence over the project so their needs can be addressed.
A PM notices a stakeholder was accidentally left off the distribution list for important updates for three weeks. What should the PM do?
Answer: Send the stakeholder all missed communications and update the distribution list
The PM should correct the omission by sharing missed information and ensuring the stakeholder is properly included going forward.
Which knowledge area contains the Manage Stakeholder Engagement process?
Answer: Project Stakeholder Management
Manage Stakeholder Engagement is a process within Project Stakeholder Management, focused on working with stakeholders to meet their needs.
A project manager uses videoconferencing to present project updates to remote stakeholders. Which communication dimension does body language fall under?
Answer: Nonverbal
Body language, facial expressions, and gestures are forms of nonverbal communication that supplement spoken words.