CAPM Communication & Stakeholder Management 3

Question 1

Which process is responsible for developing an appropriate approach and plan for project communication activities based on stakeholder needs?

Accepted Answer

Plan Communications Management

Answer

Plan Communications Management produces the communications management plan that defines how, when, and to whom information will be distributed.

Question 2

A project manager receives a message from a stakeholder but is unclear about its intent. What is the BEST response?

Accepted Answer

Ask for clarification before responding

Answer

Seeking clarification ensures the PM understands the message correctly before taking action or responding.

Question 3

What is the formula for calculating the number of communication channels when there are N stakeholders?

Accepted Answer

N(N-1)/2

Answer

The formula N(N-1)/2 calculates the total number of potential communication channels between N stakeholders.

Question 4

A project has 10 stakeholders. After adding 2 more, how many additional communication channels are created?

Accepted Answer

21

Answer

Original channels = 10(9)/2=45; new channels = 12(11)/2=66; difference = 21 additional channels.

Question 5

Which stakeholder engagement level describes a stakeholder who is actively working to ensure the project succeeds?

Accepted Answer

Leading

Answer

The 'Leading' engagement level means the stakeholder is fully aware of the project and actively engaged in making it succeed.

CAPM Practice Test