CAPM Communication & Stakeholder Management 3 ā Questions and Answers
Question 1: Which process is responsible for developing an appropriate approach and plan for project communication activities based on stakeholder needs?
- Identify Stakeholders
- Plan Communications Management (Correct answer)
- Manage Communications
- Monitor Communications
Correct answer: Plan Communications Management
Plan Communications Management produces the communications management plan that defines how, when, and to whom information will be distributed.
Question 2: A project manager receives a message from a stakeholder but is unclear about its intent. What is the BEST response?
- Respond based on the most likely interpretation
- Ask for clarification before responding (Correct answer)
- Ignore the message until the intent is clear
- Escalate to the sponsor
Correct answer: Ask for clarification before responding
Seeking clarification ensures the PM understands the message correctly before taking action or responding.
Question 3: What is the formula for calculating the number of communication channels when there are N stakeholders?
- N(N-1)
- N(N+1)/2
- N(N-1)/2 (Correct answer)
- NĀ²/2
Correct answer: N(N-1)/2
The formula N(N-1)/2 calculates the total number of potential communication channels between N stakeholders.
Question 4: A project has 10 stakeholders. After adding 2 more, how many additional communication channels are created?
- 2
- 11
- 21 (Correct answer)
- 24
Correct answer: 21
Original channels = 10(9)/2=45; new channels = 12(11)/2=66; difference = 21 additional channels.
Question 5: Which stakeholder engagement level describes a stakeholder who is actively working to ensure the project succeeds?
- Unaware
- Supportive
- Leading (Correct answer)
- Resistant
Correct answer: Leading
The 'Leading' engagement level means the stakeholder is fully aware of the project and actively engaged in making it succeed.
Question 6: Push communication is BEST used when:
- Immediate feedback is required from the recipient
- Information needs to be sent to specific recipients who may not seek it (Correct answer)
- Stakeholders need to retrieve information at their convenience
- A group discussion is necessary
Correct answer: Information needs to be sent to specific recipients who may not seek it
Push communication sends information to specific recipients, such as emails or memos, without requiring them to request it.
Question 7: The stakeholder engagement assessment matrix compares which two states?
- Current and required stakeholder engagement levels (Correct answer)
- Stakeholder power and interest levels
- Communication frequency and method
- Stakeholder risk tolerance and impact
Correct answer: Current and required stakeholder engagement levels
The matrix maps the current engagement level versus the desired engagement level to identify gaps that need to be addressed.
CAPM Communication & Stakeholder Management 3
Which process is responsible for developing an appropriate approach and plan for project communication activities based on stakeholder needs?