Communication & Stakeholder Management Flashcards

Which process is responsible for developing an appropriate approach and plan for project communication activities based on stakeholder needs?

Answer: Plan Communications Management

Plan Communications Management produces the communications management plan that defines how, when, and to whom information will be distributed.

A project manager receives a message from a stakeholder but is unclear about its intent. What is the BEST response?

Answer: Ask for clarification before responding

Seeking clarification ensures the PM understands the message correctly before taking action or responding.

What is the formula for calculating the number of communication channels when there are N stakeholders?

Answer: N(N-1)/2

The formula N(N-1)/2 calculates the total number of potential communication channels between N stakeholders.

A project has 10 stakeholders. After adding 2 more, how many additional communication channels are created?

Answer: 21

Original channels = 10(9)/2=45; new channels = 12(11)/2=66; difference = 21 additional channels.

Which stakeholder engagement level describes a stakeholder who is actively working to ensure the project succeeds?

Answer: Leading

The 'Leading' engagement level means the stakeholder is fully aware of the project and actively engaged in making it succeed.

Push communication is BEST used when:

Answer: Information needs to be sent to specific recipients who may not seek it

Push communication sends information to specific recipients, such as emails or memos, without requiring them to request it.

The stakeholder engagement assessment matrix compares which two states?

Answer: Current and required stakeholder engagement levels

The matrix maps the current engagement level versus the desired engagement level to identify gaps that need to be addressed.