CAPM CAPM Quality Management & Control 2 — Questions and Answers
Question 1: Which quality management tool is used to determine whether a process is stable or has predictable performance?
- Scatter diagram
- Histogram
- Control chart (Correct answer)
- Flowchart
Correct answer: Control chart
A control chart is used to determine whether a process is in control (stable) or out of control, helping distinguish common cause variation from special cause variation.
Question 2: What does a scatter diagram show in quality management?
- The frequency distribution of defects
- The relationship between two variables (Correct answer)
- The sequence of a process
- Cumulative defect counts
Correct answer: The relationship between two variables
A scatter diagram plots two variables to show whether a correlation (positive, negative, or none) exists between them.
Question 3: According to the PMBOK Guide, which of the following is an output of the Plan Quality Management process?
- Quality control measurements
- Quality metrics (Correct answer)
- Verified deliverables
- Change requests
Correct answer: Quality metrics
Quality metrics—specific measures of a product attribute and how to measure it—are a key output of the Plan Quality Management process.
Question 4: The concept of 'prevention over inspection' in quality management means:
- Inspecting all deliverables before delivery
- Building quality into the process rather than inspecting it in at the end (Correct answer)
- Rejecting deliverables that fail inspection
- Using checklists for every quality review
Correct answer: Building quality into the process rather than inspecting it in at the end
Prevention over inspection means designing processes and work practices that avoid defects rather than relying on end-stage inspections to catch them.
Question 5: What is the primary purpose of a quality audit in project management?
- To measure deliverable dimensions against specifications
- To identify inefficient or ineffective policies and processes being used (Correct answer)
- To approve completed deliverables for acceptance
- To calculate the cost of quality on the project
Correct answer: To identify inefficient or ineffective policies and processes being used
A quality audit is a structured, independent review to determine whether project activities comply with organizational and project policies and processes.
Question 6: In the PMBOK Guide, 'verified deliverables' are an output of which process?
- Manage Quality
- Plan Quality Management
- Control Quality (Correct answer)
- Validate Scope
Correct answer: Control Quality
Verified deliverables are an output of Control Quality, confirming that deliverables have been inspected and meet quality requirements before scope validation.
CAPM CAPM Quality Management & Control 2
Which quality management tool is used to determine whether a process is stable or has predictable performance?