Capital One Assessment Test Safety and Compliance 5

Question 1

Under the Military Lending Act (MLA), what is the maximum Military Annual Percentage Rate (MAPR) a lender can charge to active-duty servicemembers on covered credit products?

Accepted Answer

36%

Answer

The MLA caps the MAPR at 36% for covered credit products extended to active-duty servicemembers and their dependents, and requires specific disclosures.

Question 2

What is the primary obligation of a Capital One employee who overhears a colleague discussing customer account details loudly in a shared workspace?

Accepted Answer

Remind the colleague to move to a private area or lower their voice to protect customer privacy

Answer

Protecting customer confidentiality requires ensuring sensitive information is not overheard; the immediate and proportionate response is to prompt the colleague to move to a private space.

Question 3

A customer claims they did not authorize a $200 ACH debit from their checking account. Under Regulation E, what is the maximum amount of liability for the customer if they report the error within 2 business days?

Accepted Answer

$50

Answer

Under Regulation E, if a customer reports an unauthorized electronic fund transfer within 2 business days of learning of the loss, their liability is capped at $50.

Question 4

Which of the following is an example of 'disparate impact' discrimination in lending?

Accepted Answer

A neutral lending policy that statistically results in fewer approvals for minority applicants without business justification

Answer

Disparate impact occurs when a facially neutral policy has a disproportionately negative effect on a protected class and cannot be justified by legitimate business necessity.

Question 5

What should a Capital One associate do when they receive an internal email asking them to 'urgently' wire transfer funds to a new vendor account that was never previously used?

Accepted Answer

Verify the request through a phone call to a known contact using established contact information

Answer

Urgent wire transfer requests to new payees are a hallmark of Business Email Compromise (BEC) fraud; verification must be done via phone using a known, pre-established number — not by replying to the email.

Capital One Assessment Test Practice Test

Capital One Assessment Test Practice Test

Capital One Assessment Test Safety and Compliance 5