Capital One Assessment Test Capital One Assessment Test Verbal Reasoning

Question 1

A passage states: 'Capital One's digital-first strategy has reduced branch foot traffic by 30% while increasing mobile app users by 55% over three years.' Which conclusion is best supported?

Accepted Answer

Digital growth has outpaced the decline in branch usage.

Answer

Capital One plans to close all branches within five years.

Answer

Branch foot traffic will eventually reach zero.

Answer

Mobile users are exclusively millennials.

Question 2

Which word is closest in meaning to 'mitigate' as used in financial risk contexts?

Accepted Answer

Reduce

Answer

Escalate

Answer

Ignore

Answer

Transfer entirely

Question 3

A memo reads: 'All associates must complete compliance training before quarter-end or face account access suspension.' An associate finishes training on the last day of the quarter. What is the correct interpretation?

Accepted Answer

The associate is compliant and retains access.

Answer

The associate is non-compliant because they waited too long.

Answer

The associate must redo the training next quarter.

Answer

The memo does not apply to this associate.

Question 4

Choose the word that best completes the sentence: 'The analyst's report was praised for its ______, covering every relevant data source without omission.'

Accepted Answer

comprehensiveness

Answer

brevity

Answer

ambiguity

Answer

subjectivity

Question 5

A customer email states: 'I believe my account was charged twice for the same transaction on March 5.' Which response best demonstrates active reading and empathy?

Accepted Answer

'We understand your concern and will review the March 5 transaction immediately.'

Answer

'Your account looks fine on our end.'

Answer

'Please call our hotline during business hours.'

Answer

'Duplicate charges rarely happen at Capital One.'

Question 6

Which sentence contains a logical inconsistency?

Accepted Answer

The new policy improved security but also decreased all security incidents.

Answer

The team increased revenue and reduced costs simultaneously.

Answer

The project was completed on time and under budget.

Answer

Customer satisfaction rose after the service redesign.