Capital One Assessment Test Safety and Compliance 4

Question 1

A Capital One employee discovers that a database containing customer PII was accidentally left publicly accessible online for 48 hours. What is the FIRST step under a proper incident response plan?

Accepted Answer

Contain the breach by restricting access and escalate to the security and legal teams

Answer

Incident response protocol requires first containing the breach to prevent further exposure, then escalating to the appropriate security, legal, and compliance teams for assessment.

Question 2

Under the Truth in Lending Act (TILA) and Regulation Z, what must be clearly disclosed to a credit card applicant?

Accepted Answer

The Annual Percentage Rate (APR) and all fees

Answer

Regulation Z requires clear disclosure of the APR, fees, and other key credit terms before and after account opening so consumers can make informed credit decisions.

Question 3

An associate is working from a coffee shop and needs to access a customer account to resolve an issue. What is the SAFEST approach?

Accepted Answer

Access the account only after connecting through the company's VPN on a secured device

Answer

Accessing customer data remotely must always be done through an approved VPN on a company-secured device to encrypt the connection and protect sensitive information.

Question 4

What is the primary purpose of Know Your Customer (KYC) procedures at Capital One?

Accepted Answer

To verify customer identity and assess the risk of money laundering or terrorist financing

Answer

KYC procedures verify customer identities and assess financial crime risk as required by BSA/AML regulations and the Customer Identification Program (CIP) rules.

Question 5

A Capital One associate is offered a gift card worth $150 by a vendor they work with regularly. According to typical financial institution gift policies, what should the associate do?

Accepted Answer

Decline it and report the offer to compliance

Answer

Most financial institutions prohibit employees from accepting gifts above a nominal value from vendors or business partners; the offer should be declined and reported to compliance to avoid conflicts of interest.

Capital One Assessment Test Practice Test

Capital One Assessment Test Practice Test

Capital One Assessment Test Safety and Compliance 4