Capital One Assessment Test Ethics and Conduct 5

Question 1

You are working remotely and your family member accidentally sees confidential customer information on your screen. What should you do?

Accepted Answer

Log the incident internally and take steps to prevent future exposure

Answer

Accidental data exposure must be logged and preventive measures taken; it is not dismissible simply because it was unintentional.

Question 2

When is it acceptable to share a coworker's performance concerns with other team members?

Accepted Answer

It is generally not acceptable; performance issues are confidential HR matters

Answer

Employee performance information is confidential and should only be discussed through proper HR and management channels.

Question 3

A manager instructs you to backdate a document to comply with an audit. What should you do?

Accepted Answer

Refuse and escalate the request to compliance or ethics resources

Answer

Backdating documents is falsification of records and is illegal; instructions from management do not make it permissible.

Question 4

A customer shares that they are experiencing financial hardship during a debt collection call. What does ethical conduct require?

Accepted Answer

Acknowledge their situation and explore appropriate hardship options

Answer

Ethical and fair debt collection requires acknowledging customer hardship and exploring all available relief or payment options.

Question 5

You discover that you made an error that benefited a customer by $500. The error hasn't been noticed. What should you do?

Accepted Answer

Report and correct the error through proper channels

Answer

Accuracy and integrity require reporting and correcting errors regardless of who benefits; self-reporting demonstrates ethical conduct.

Capital One Assessment Test Practice Test