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Capital One Assessment Test Verbal Reasoning Flashcards

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  1. A passage states: 'Capital One's digital-first strategy has reduced branch foot traffic by 30% while increasing mobile app users by 55% over three years.' Which conclusion is best supported?

    Answer: Digital growth has outpaced the decline in branch usage.

    The data shows mobile growth (55%) exceeds the branch decline (30%), supporting the conclusion that digital growth outpaced branch decline.

  2. Which word is closest in meaning to 'mitigate' as used in financial risk contexts?

    Answer: Reduce

    To mitigate risk means to lessen or reduce its impact, a key term in Capital One's risk management framework.

  3. A memo reads: 'All associates must complete compliance training before quarter-end or face account access suspension.' An associate finishes training on the last day of the quarter. What is the correct interpretation?

    Answer: The associate is compliant and retains access.

    The condition states training must be completed before quarter-end; finishing on the last day still satisfies the requirement.

  4. Choose the word that best completes the sentence: 'The analyst's report was praised for its ______, covering every relevant data source without omission.'

    Answer: comprehensiveness

    Comprehensiveness means covering all relevant aspects thoroughly, which matches covering every data source without omission.

  5. A customer email states: 'I believe my account was charged twice for the same transaction on March 5.' Which response best demonstrates active reading and empathy?

    Answer: 'We understand your concern and will review the March 5 transaction immediately.'

    Acknowledging the specific concern (March 5 transaction) and committing to action demonstrates both active listening and empathy.

  6. Which sentence contains a logical inconsistency?

    Answer: The new policy improved security but also decreased all security incidents.

    Saying a policy 'improved security but also decreased all security incidents' is self-contradictory—fewer incidents is a sign of improved security, not a contradiction of it, making the 'but' illogical.

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  1. capitalonecareers.com — Test delivery, eligibility, time limit · verified Oct 2026
Capital One Assessment Test Verbal Reasoning Flashcards — Capital One Assessment Test Study Cards with Answers