CAM Property Management & Leasing Operations 3

Question 1

A resident complains that a neighbor is playing loud music after quiet hours repeatedly. What is the manager's best first step?

Accepted Answer

Issue a written lease violation notice to the offending resident

Answer

A written lease violation notice documents the complaint, puts the resident on notice, and creates a paper trail for potential future action.

Question 2

What is a 'concession' in apartment leasing?

Accepted Answer

An incentive offered to prospects such as free rent or waived fees

Answer

Concessions are incentives like one month free rent, waived application fees, or gift cards used to attract residents in competitive markets.

Question 3

A resident requests a unit transfer to a larger apartment mid-lease. Management should:

Accepted Answer

Allow the transfer only if the current unit is re-leased and document with an addendum or new lease

Answer

Transfers should be conditional on re-leasing the vacated unit and properly documented with a new lease or addendum to maintain legal clarity.

Question 4

Under the Americans with Disabilities Act (ADA) and Fair Housing Act, a resident with a disability requests a reserved parking space near their unit as a reasonable accommodation. Management should:

Accepted Answer

Approve the request if it does not create an undue hardship

Answer

Reasonable accommodations that do not impose an undue financial or administrative burden must be provided under the Fair Housing Act.

Question 5

Which of the following best describes 'net rentable area' for leasing purposes?

Accepted Answer

The usable floor space within a unit that can be leased to a resident

Answer

Net rentable area refers to the interior floor space of a unit that is leased to the resident, excluding common areas and structural elements.

(CAM) Certified Apartment Manager Practice Test

(CAM) Certified Apartment Manager Practice Test

CAM Property Management & Leasing Operations 3