CAM Professional Ethics & Standards 5

Question 1

An administrative manager is asked by marketing to share customer contact data collected for billing purposes. The most ethical response considers:

Accepted Answer

Whether using the data for marketing exceeds the purpose for which it was collected

Answer

Ethical data handling requires that personal information be used only for the purposes for which it was originally collected or properly consented.

Question 2

Which of the following is the best example of retaliation prohibited under whistleblower protections?

Accepted Answer

Reassigning an employee to undesirable duties shortly after she reported safety violations

Answer

Adverse employment actions taken because of protected reporting activity constitute unlawful retaliation.

Question 3

A manager realizes a policy she is required to enforce disadvantages employees with disabilities. Her most ethical course of action is to:

Accepted Answer

Raise the issue with leadership and advocate for revising the policy

Answer

Ethical managers work through legitimate channels to change harmful policies rather than silently enforcing or arbitrarily ignoring them.

Question 4

During contract negotiations, the other party accidentally emails the manager its confidential pricing strategy. The ethical response is to:

Accepted Answer

Notify the sender, avoid using the information, and delete it as directed

Answer

Exploiting confidential information received in error is unethical; the recipient should disclose the mistake and not use the material.

Question 5

Which statement best describes the relationship between law and ethics in administrative management?

Accepted Answer

Legal compliance is a minimum standard; ethical conduct often requires more than the law demands

Answer

Law sets a floor for behavior, while ethics can require honesty, fairness, and care beyond legal minimums.

(CAM) Certified Administrative Manager Practice Test